Privacy Policy

1. Information We Collect

We collect information you provide directly when you apply for a loan comparison, create an account, or contact us. This includes your name, email address, phone number, business details (ABN, industry, revenue), and financial information relevant to your loan application. We also collect technical data such as your IP address, browser type, and device information when you visit our website.

2. How We Use Your Information

We use your information to match you with suitable lenders, process your application, communicate with you about your application status, improve our services, comply with legal obligations, and send you relevant updates about our products (with your consent).

3. Information Sharing

We share your information with lender partners you have been matched with (with your consent), service providers who assist in operating our platform, and regulatory bodies as required by law. We do not sell your personal information to third parties.

4. Credit Information

With your consent, we may access your credit information from credit reporting bodies to assist in matching you with appropriate lenders. Our initial assessment uses a soft enquiry that does not affect your credit score.

5. Data Security

We use 256-bit encryption and industry-standard security measures to protect your data. All data is stored on secure servers within Australia. We regularly audit our security practices and maintain compliance with Australian Privacy Principles.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to access your personal information, request corrections, opt out of marketing communications, and lodge a complaint if you believe your privacy has been breached.

7. Contact Us

If you have questions about this privacy policy or your data, please contact our Privacy Officer at privacy@elevatelend.com.au or call 1300 000 000.